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April 19, 2023

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  • Full Time
  • Ghana


At Unilever, you’re much more than your job title. Here, you can uncover the work you’re most passionate about. And you can put your fresh thinking into action to create real impact across the world. Whether that’s by making our business more sustainable, by working on one of our world-famous brands – like Ben & Jerry’s or Dove – or by helping to drive our social commitments, you can build a better world with us. Bring your purpose to life.


  • Responsible for the improvement of total business processes and ensure SAP compliance in PTP, RTR, OTC & Manufacturing.
  • Would be responsible to ensure a satisfactory control environment across his market
  • Provide an independent view on the health of the business internal control environment. This implies conducting internal reviews
  • Support the management in completing annual ZBC obligations and maintaining a satisfactory controls environment.
  • Drive the sustainable process improvement within the business
  • Drive the completion of functional checklist


          SOPs and Policies Documentations and Reviews

  • Documentation of SOPs and Policies for processes that are currently not documented across all functions in Ghana.
  • Engagement of process owners and stakeholders to ensure end to end process understanding and risk identification.
  • Driving timely update with process owners with focus to documenting and preserving procedures for business continuity.
  • Walkthrough sessions on SOPs and Policies with stakeholders after execution

Driving closure of open audit actions

  • Engaging process owners/responsible employee to further drill down into the root cause of the audit gap identified from the audit. this is to ensure the cause of the gaps are known and properly addressed.
  • Sessions are held with relevant functional leads and process owners to ensure the right set of actions are taken to close the gaps.
  • Driving and supporting auditees in ensuring that audit actions are followed through and closed out OTIF; this is done by scheduling sessions, so timely engagements happen to address the audit issues called out.
  • Review of all evidence of closure these actions for adequacy and sharing same with the audit team
  • Engagement with external teams for support of audit closure as required
  • Summary review of audit tracker with gaps overdue are discussed with VPF and NFD to understand the drivers and reasons for non-closure

Closure of other Process Improvement actions

  • Closure of actions to Controls team from meetings and sessions

Training sessions 

  • Set up training sessions with process owners and teams on GFCF, SOA, processes etc

Audit kick off and close out meetings

  • Attendance of Kick off and Close out meetings with internal audit and process owners
  • Support process owners to ensure the right support documents are made available to the Internal Audit team
  • Review audit findings with the Internal Audit team and process owners to ascertain the correctness or validity of gaps identified. Ensure the risks are clearly called out and right stakeholders are engaged during the audit session.
  • Recommendations from the auditors are also reviewed to ensure they are implementable and addresses the gaps identified before final publishing of report

Induction process for new hires and movers

  • Manage the induction process for the controls team for new hires with the objective of driving the right controls mindset in new employees

Interphase with CSC/OC

  • Co-ordinating with Controls Service Centre to close out on key expectations from the markets with a focus to driving compliance and meeting set timelines, eg Self-assessment, FCA, etc

Learning and capability building

  • Knowledge sharing sessions with team members to ensure upscaling on areas identified for improvement

Special Projects or Assignments /Others

  • Share RCA (Root Cause Analysis) on control issues as they occur
  • Support Finance functions in reiterating right ways of working with partner
  • Provide right guidance, support, and information on control areas not clear to process owners
  • Drive/support special projects as may be required

CDI Local Access Control

  • Management of the access controls to SAP, issues resolution, sessions with regional teams, quarterly access controls sessions, SAP utilization review, segregation of duties, special projects etc


  • University Degree
  • Min 5 years process improvement experience with proven integrity
  • Ability to take commercial insights and translate into the Organisation & People Agenda including good customer service
  • Proven ability to facilitate, persuade, influence, and build credibility with all levels and all functions
  • Analytical, interpretative, and decision-making skills
  • Excellent coaching and relationship building skills
  • Sound IT knowledge in the use of outlook (Excel, vision, word, and PowerPoint)
  • Working knowledge in ERP
  • Good communication and presentation skill

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