Newmont Ghana
Newmont Mining Corporation is a leading global gold producer with key assets in Nevada, Peru, Australia, Ghana and Suriname. Newmont’s Africa Operations holds two gold mining operations in Ghana: the Ahafo Mine located in the Brong-Ahafo region and the Akyem Mine located in the Eastern region. There is also near mine exploration and development focus in Ghana to annually replace gold reserves. Newmont Africa also has early-stage exploration programs in the African countries of Ethiopia and Morocco. Our Africa operations employ approximately 5,900 employees and contractors, with the majority working at the Ahafo Mine. We offer an unparalleled blend of opportunity and career satisfaction with all the benefits you would expect from a global company. This, combined with our growth opportunities, makes Newmont a great company to work. Our Akyem and Ahafo mines have made significant sustainable community development investments in our host communities. These include establishing Development Funds at our Akyem and Ahafo operational areas with each mine contributing US$1 per ounce of gold sold and 1% of net pre-tax annual profit into its community development fund. The only gold company listed in the S&P 500 index, Newmont in 2007 became the first gold company selected to be part of the Dow Jones Sustainability World Index. Newmont’s industry leading performance is reflected through our Africa operations’ high standards in environmental management, health and safety for our workforce and creating value and opportunity for our employees, host communities and Newmont’s shareholders.
About This Role:
- Responsible for reliable technology support for Users at a Newmont Africa regional or site operations. This includes support of technology applications and infrastructure available via the desktop, on a mobile device or elsewhere at the site, and includes supporting outsourced technology services and technology vendors.
In This Role You Will:
Site Technology Support Team Member
- Manage user requests and provide approved service in a timely manner.
- Plan and manage technology inventory and assets.
- Manage queue of work via electronic ticketing system, performing tasks in support of daily technology operations, aligned with response time, quality, and customer satisfaction performance measures.
- Perform technology defect diagnosis on hardware, network and software systems, on mobile or fixed devices, provides input to the resolution, and document solutions for future reference.
- Contribute to the smooth running of technology facilities at site, including but not limited to, printers, scanners, audio visual equipment, on-site video systems, electronic displays and meeting room equipment.
- Work with other Technology Teams as directed, such as regional/global network / Infrastructure teams to ensure the regional voice & data network, server, storage and end-user environments at site are effectively maintained and supported.
- Communicate effectively with customers, stakeholders and service providers to deliver on technology requirements.
- Support vendors to maintain site stability.
- Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
- Support troubleshooting in areas of server, storage, server room/data center support, networking and telephony support after business hours.
- Contribute to the record-keeping of site technology related assets.
Safety and Compliance
- Comply with Newmont security and technology standards in the delivery of service.
- Support site personnel to document and understand operating procedures when new initiatives and projects are introduced on site.
- Participate in safety meetings, staff meetings and safety inspections.
- Become familiar with and adheres to Newmont’s Health, Safety Security and Environment policies, standards and procedures.
- Participate in the completion and resolution of all technology compliance and general control related activities for the team.
- Consistently demonstrate safe work practices.
- Participate in audit finding actions for the Support Team on site.
- Comply with Newmont’s goals and values.
Your Training, Skills & Experience Checklist:
Formal Qualification (including Professional Registrations):
- Technology related certification, or working towards a certification is a plus.
Experience:
- Minimum of 5 years’ working experience in services or technical support role with a mining company.
- Ability to communicate effectively, both orally and in writing, with vendors, service providers, colleagues, clients and customers at all levels.
Technical Skills:
- Demonstrate strong verbal and written communication skills.
- Broad knowledge of Information Technology Infrastructure Library (ITIL) processes.
- Broad knowledge of diverse technology toolset and use of problem resolution forums.
- A strong mix of business, functional, and technical skills.
Behavioural Attributes:
- Act professional and show respect.
- Assertive and influential.
- Customer focused.
- High level of integrity and trustworthiness.
- Maintain confidentiality at all times.
- Reliable and independent.
- Safety conscious.
- Show initiative, be results-driven and be proactive.
- Strong attention to detail and deliver high levels of accuracy.
Working Conditions
- Position is located at the Ahafo South mine.
- Office and field/mine site work as required, including working in open pit and/or underground operations.
- Position may require travel to other domestic and international sites.
- Position requires a Driver’s License.
- Flexible hours as required to accommodate site technology or project requirements.
We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law. As part of our diversity efforts. females are encouraged to apply.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company. In addition, Newmont does not ask potential job candidates to provide sensitive personal data without first submitting a job application through our secure, online portal, and only as requested for legitimate business purposes. If you are asked to provide money or sensitive personal data through any other means, do not respond and please report this immediately to it.sec@newmont.com.
Newmont strongly encourages all applicants to be fully vaccinated with the COVID-19 vaccine as soon as the vaccine is available to you as Newmont considers vaccination to be a vital tool in the fight against the pandemic. Proof of vaccination is required for entry to certain Newmont locations and for business travel, unless an exemption is required by law. Newmont may update its vaccination policies/requirements at any time in its sole discretion.
To apply for this job please visit jobs.newmont.com.
