About You and The Role  

Leads at Zipline are fundamentally responsible for the output of their teams. You will be expected to maximize this output by successfully executing in these areas: setting clear goals and key performance indicators to measure performance (KPIs), distributing work across your team, developing and nurturing your team’s talent, giving both positive and constructive feedback regularly to your team, and coordinating with other teams and individuals across Zipline.

What You’ll Do

For your team:

• Set and communicate ambitious goals and priorities for your team — in alignment with Zipline and organization/country goals. Some of these goals will be local and others will directly connect to global metrics used to measure our effectiveness in serving customers.
• Call out when your team needs help: there are gaps in resources (people, tools, skills) that will prevent your team from reaching certain goals — these must be flagged early and often.
• Make sure work is distributed across your team in a way that allows for collective and individual success. Leads should not be the responsible person on key project work, but rather should be identifying members on their team to own projects. Leads should be comfortable putting people in uncomfortable positions (i.e., giving people work that is slightly above their capacity).
• Ensure that your team’s work is coordinated with the teams around them.