Company Profile:

At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.

We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Surf.

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do – every small thing counts.

Job Scope/ Purpose:

The Go to Market (GtM) Quality role mainly works in Algeria and is part of NALI Quality organization. Role is focused on Quality in the Go to Market operations: implementing, executing, improving, ensuring and providing technical quality support to assembling operations, repacking operations, customers, CLTs, promotions, for Quality Management System (QMS) compliance, regulatory compliance, care line support, on-shelf assessments and incident management for Home and Personal care. Moreover, he/she supports Innovations, development of new specifications…

Reports direct line to Maghreb Quality Leader.

Roles & Responsibilities

• Lead and support all Go to market operations in the country, in alignment with the Unilever Quality policy and QMS and being the first point of contact for consumer and customers in case of any quality issue in the distribution.
• Lead and support quality audit programs in the factory, distribution, and market, ensure gaps identification and follow up on CAPA.
• Lead quality capabilities development programs with distributors, warehousemen, merchandizers and co-packers.
• Ensure risk management, validation of specifications and agreement of reliable standards / tolerances for all new innovation, with deep involvement in local projects.
• Continuously communicate and drive quality improvement programs within Algeria, with Factory, Distributors and on shelf to ensure the deploy of the quality procedures for the GTM operations.
• Supports consumer & customer complaints and requests (communication, actions and monitoring) and setting proper CAPA.
• Ensures and verifies ongoing compliance to UL Quality management standards in UL & 3rd Party manufacturing sites, warehouses, repackers and Merge & Acquisition (M&A)) through audits,  KPI monitoring and non-conformance monitoring, technical visits (as needed), general oversight, supporting technical capability assessments and closure of gaps identified. Including onboarding of new partners.
• Targeted analysis of quality data and preparation of KPI based performance reports.
• Identification and transfer of “Best Practices” into the business within the region.
• Drive Proactively the Quality culture value cross the whole company, engaging people and make them accountable for their own area of responsibility to ensure fully compliance with QMS and policy

Key Competencies & Skills:

• Collaboration skills.
• Quality standards.
• Audit & investigation
• Mastery of the Microsoft office package (Excel , Word , PPT…)
• Minimum 2 years in FMCG industry / Quality experience.

Key Performance Indicators (KPIs)

• CRQS On shelf.
• Reduction of recurrent Customer/ Consumer complaint.
• Internal & external audit scores.
• % Closing of gaps.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.