MTN Group
ABOUT US MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. With more than 17510 professionals, working in over 20 countries around the world. MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
JOB DESCRIPTION
Job Specifications | |
Education / Business Degree | · Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable
·BSC in IT or Electrical Engineering · Additional commercial qualification preferred (B.Comm,) |
Work Experience | • At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector
• Min 3 years relevant industry experience with • Min 3 years in enterprise products • Experience in ICT and specifically Cloud solutions sales would be an advantage Experience in supervising others is an advantage Experience working in a medium organization |
Training | · Information Technology
· Data solutions · Product Management · Product and services training · Solutions sales · Sales and negotiations skills · Leadership skills Training · Induction to Marketing · Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications) · Financial analysis for non-financial |
Industry / Certifications | |
Any other specifications | |
Competencies | |
Knowledge | • Sales skills
• Project management • Market and industry knowledge • New product development and management • Telecoms industry, technology, products and services • Managed networks • Cloud computing • Data center solutions • IP communications • Managed security • Fixed-mobile convergence • M2M • People Management • Planning and budgeting • Knowledge of principles and methods of management • Technical implementation and support • Fluent in French and English (verbal and writing) • MS Office |
Skills |
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Behavioral Qualities |
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Key Performance Areas | Measures |
Key Job Responsibilities | |
Staff Leadership and Management
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As per business plan |
Governance
Adhoc and Operational Meeting
Escalations
Opco Operational
Performance
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As per business plan |
Reporting
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As per business plan |
Operational Delivery
Key Performance Indicators
Key Performance Indicators
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As per business plan |
Role Dependencies
MTN Policies and Procedures • Liaison with the Customer relations (Back office: Vetting and Activation; ICT/ISP/GSM) • Liaison with the Support services (implementation and support for customer queries; GSM/ICT/ISP) • Liaison with Marketing (New offers adapted to clients’ needs and market) • Liaison with Finance (for debt recovery) • Liaison with the Network Group (Improvement of network quality and coverage) |
Stakeholders Landscape | |
Internal Stakeholders: Interaction and Relationship | HR, Finance |
External Stakeholders: Interaction and Relationship | Vendors |
Discretionary Space (if applicable) | |
Decision Making Constraints: | Full freedom to decide on the way to conduct activities within the above framework |
Authorities: | As per the delegation of authority |
Negative Indicators
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Bad quality of network coverage
Bad quality of billing/charging system Inappropriate offers Stock shortage (CPE/Modem / Phones / PTP etc.) Poor customer service |
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