·BSC in IT or Electrical Engineering

· Additional commercial qualification preferred (B.Comm,)

• Min 3 years relevant industry experience with

• Min 3 years in enterprise products

• Experience in ICT and specifically Cloud solutions sales would be an advantage

Experience in supervising others is an advantage

Experience working in a medium organization

· Data solutions

· Product Management

· Product and services training

· Solutions sales

· Sales and negotiations skills

· Leadership skills Training

· Induction to Marketing

· Relevant industry certifications in IT, security, and/or IP networking (e.g. ITILv3, CISSP, vendor-specific certifications)

· Financial analysis for non-financial

• Project management

• Market and industry knowledge

• New product development and management

• Telecoms industry, technology, products and services

• Managed networks

• Cloud computing

• Data center solutions

• IP communications

• Managed security

• Fixed-mobile convergence

• M2M

• People Management

• Planning and budgeting

• Knowledge of principles and methods of management

• Technical implementation and support

• Fluent in French and English (verbal and writing)

• MS Office

• Interpersonal skills ·

• Communication skills ·
• Leadership skills ·
• Must be able to understand and apply the principles of change management
• Negotiation skills ·
• Must be able to manage multiple priorities simultaneously ·
• Active Listening ·
• Able to create enthusiasm and cooperation for projects ·
• Operations Analysis ·
• Customer service and time management skills ·
• Persuasion ·
• Social Perceptiveness ·
• Operations Analysis ·
• Critical Thinking
• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute

• Vital Behaviors: Complete candour, complete accountability, get it done, active collaboration
• Attention detail
• High level of management, creativity, innovation, prevision
• Open minded
• Service Orientation ·
• Persuasive
• Adaptability
• Reactive
• Strong ethics
• Ability to work with various groups of individuals and organizations ·
• Targets oriented
• Directs people
• Detail-oriented
• Manages time

• Ability to work in a team
• Responsible for self-learning and development with guidance from the Senior Manager
• Ensure cohesive working with the CoE
• Accountable for meeting and prioritising own targets / deadlines
• Provide information to the Senior Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager

Adhoc and Operational Meeting

• Participate and provide inputs in operational meetings as and when required

• Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

• Timely notification of escalations to the Senior Manager, SSH and the CoE
• Resolve escalations as per defined escalation / resolution procedures

Opco Operational

• Participate and provide inputs in project status meetings
• Propose operational changes and provide associated user impact assessment

Performance

• Ensure effective execution of day-to-day operations at the CoE and at the Opco and resolve operational issues
• Improve productivity and quality through leading practice initiatives

• Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

• Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
• Travel to visit potential clients
• Establish new, and maintain existing relationships with customers
• Manage and interpret customer requirements
• Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
• Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
• Persuade clients that a product or service will best satisfy their needs
• Calculate client quotations
• Work on tenders launched by customers
• Negotiate and terms and conditions of contracts
• Negotiate and close sales by agreeing terms and conditions
• Performs cost/benefit analysis while working on tenders’ offers
• Prepare reports management (sectorial report, monthly/quarterly roadmap)
• Meet regular sales targets
• Record and maintain client contact data
• Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
• Make technical presentations and demonstrate how a product will meet client needs
• Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
• Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
• Assist in the design of custom-made products
• Provide training and produce support material to the client where necessary
• Achieve sales targets as well as collections’ targets
• Ensure no loss of revenue/accounts in current data base

Key Performance Indicators

1. Financial Perspective – Value created by optimizing business projects/activities:

• Value created by saving cost
• Value created by increase in customer base, product sales, etc. for products and services.

2. Internal Perspective – Value created from improving processes:

• Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.

3. Customer Perspective – Value created from Customer Engagements & Ecosystem

• Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
• Being a Brand Ambassador and MTN advocate
• Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc. 
• Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4. People (Learning & Growth) – Value created through demonstrating the Vital Behaviors and sustaining an engaged workforce

• Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.

Key Performance Indicators

• % revenue increase
• % retention
• % collection

MTN Policies and Procedures

•           Liaison with the Customer relations (Back office: Vetting and Activation; ICT/ISP/GSM)

•           Liaison with the Support services (implementation and support for customer queries; GSM/ICT/ISP)

•           Liaison with Marketing (New offers adapted to clients’ needs and market)

•           Liaison with Finance (for debt recovery)

•           Liaison with the Network Group (Improvement of network quality and coverage)

Bad quality of billing/charging system

Inappropriate offers

Stock shortage (CPE/Modem / Phones / PTP etc.)

Poor customer service