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May 4, 2023

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  • Full Time
  • Ghana


At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

The job holder will be responsible to attract Small and Medium Enterprise Customers by delivering high-standards account management and unmatched customer experience.

Key Accountabilities and Decision Ownership

•    Contact and visit prospective customers to determine needs.
•    Creates and performs presentations to match company’s products /services with identified needs
•    Develop a clear view on potential customer opportunities and competition in the area
•    Deliver high standards of general account management for new and existing business accounts on customer sites
•    Confidently communicate the benefits of Vodafone products and services in customer sites
•    Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs
•    Monitor results and provide relevant feedback to the respective Sales SPV
•    Ensure customers are served on time in line with BAU with internal and external stakeholders.
•    Report to SME Regional Sales Manager- Eastern Volta on activities of sales on a weekly, monthly and quarterly basis to offer a clear direction for the SME and SOHO in the mobile, FBB, Fixed Voice and Data space.

Core Competencies, Knowledge and Experience

•    Understanding of technical/IT business solutions
•    Enthusiastic and passionate, with a strong customer orientation
•    Interest to learn about the latest business services and products
•    Team-player
•    Proven experience gained within a business sales channel (must have minimum 2 years B2B sales experience)
•    Confidence to enter client sites and present Vodafone services

Technical and Professional Qualification

•    University degree
•     Fluent knowledge of English language (oral & written)
•     Computer literate
•     Excellent communication skills, oral and written
•    Driving licence

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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