Role Purpose

To support the maintenance and operations of Vodafone Ghana’s Prepaid billing system, provisioning (eSM) and mediation system (UMF)

Role Responsibility

• Ensure accurate rating and charging of all prepaid transactions using the Surepay OCS
• Manage and maintain the MCAS, eSM and UMF systems to ensure all prepaid customers can successfully perform voice, data, SMS and bundle purchase transactions
• Troubleshoot prepaid customer complaints and provide 2nd level support to issues resolution
• Support with testing and implementation of new prepaid tariffs on the live platforms.
• Configure new rules and flows on the UMF and iCDR systems
• Undertake other responsibilities as assigned by Line Manager

Professional / Technical Competencies

• Degree in Electrical/Electronic, Telecom, Computer Engineering or Information Technology
• Minimum of 3 years of relevant working experience in the mobile, fixed, IP and data networks and must be able to work under pressure.
• Use of software tools and practical knowledge of incident and change management tools and standards.
• Competence in Unix ,TCP/IP, Traffic Engineering, Programming (in at least one of Java, C# or Perl), SS7/SIGTRAN, Database Management and Operations, Diameter, Radius protocols

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.