Role Purpose

To provide operational, administrative and maintenance support for all prepaid, Voucher Management and Service Delivery platforms and services as second level function and provide inputs for expansion and integration projects and to create a high value productivity and availability within Vodafone Ghana in support of the Prepaid business strategy

Role Responsibility

•Act as a high level of operational support for product implementation, network integration/expansion and issue resolution for all prepaid, voucher management, service delivery platform and loan services.
•Provide 2nd level maintenance support and Service restoration for all IN, VMS and SDP Core platforms and services. This shall include but not be limited to all escalations from 1st Line, Carry out implementation of platform upgrades and system expansions.
•Implement Tariff and Promotions Configurations on live platform.
•Implement rollout of routine business requirements including but not limited to prepaid, hybrid and roaming tariffs, short codes, and products.
•Provide advice and training to customer facing departments, and resolutions to customer problems and complaints. Provide support and technical guidance to the Marketing, Commercial and Revenue Assurance units as well as other Technology units.
•Test and document Disaster Recovery Plans through system and configuration/log backups, redundancy tests and documentation of technical procedures for business continuity.
•Perform routine hardware maintenance of Prepaid systems and ensure continuous site visits of data centres to ensure system availability.
•Implement project related activities as well as other initiatives within the Prepaid, Voucher Management and SDP setup.
•Provide specialist technical advice and information to IN Ops, VAS & Billing Operations Manager and propose ideas for improvement standards in line with the trends in technology.
•Undertake decisions to maintain service continuity of the various prepaid and voucher management platforms and services.
•Provide relevant technical information/options to enable the IN Ops, VAS & Billing Operations Manager take effective decisions during emergency situations.
•Engage members of other departments in resolution of issues as well as planning of network related projects.
•Provide business related training to relevant stakeholders where required for them to effectively manage customer related issues.
•Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards.
•Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit

Technical / Professional Competencies

•University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology.
•Six or more years of relevant working experience in the mobile, fixed, IP and data networks and must be able to work under heavy pressure.
•Microsoft Office Package, Unix , TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols
•Excellent understanding and practical experience in the application of Intelligent Network Concepts, GPRS,  fixed and mobile, 3G and 4G networks,
•Proven competence in Unix , TCP/IP, Traffic Engineering, Programming (in at least one of Java, C# or Perl),SS7 /SIGTRAN, Database Management and Operations, Diameter, Radius protocols
•Must be analytical, with high level troubleshooting and problem-solving skills. Good interpersonal and communication skills are must-haves.